Support

 

SUPPORT – CRUSHREAD

If you experience any issues while using the CrushRead app or website, please contact us at:

We usually respond within 24–48 business hours.

BASIC HELP GUIDE

Unable to Log In

  • Check your email and password

  • Close and reopen the app

  • Check your internet connection

Unable to Access Chapters

  • Make sure you have purchased the chapter or VIP subscription

  • Log out and log back in

  • Update the app to the latest version

App Crashes or Errors

When contacting support, please provide:

  • Device model (for example: iPhone 15, iOS 17)

  • App version

  • Screenshot of the issue

  • Description of what happened

PAYMENT ISSUES AND REFUNDS

Payment Completed But No Access

Please send us:

  • Screenshot of your payment receipt (App Store, Google Play, or Stripe)

  • Transaction ID

  • The email address associated with your account

We will review and respond within 24–48 hours.

Refund Requests

  • If you purchased via Apple (iOS): Refunds must be requested directly from Apple at: https://reportaproblem.apple.com

  • If you purchased via Google Play (Android): Request a refund through your Google Play order history.

  • Important: We cannot directly issue refunds for Apple or Google Play store transactions. Refund decisions for those platforms are handled directly by Apple and Google.

POLICIES

  • Privacy Policy: We only collect necessary information to provide our services. We do not share personal data without user consent.

  • Terms of Service: Users must be at least 13 years old. Account sharing is not allowed. Copying or redistributing content without permission is prohibited.

  • Subscription Policy: VIP subscriptions automatically renew unless canceled before the renewal date. Subscriptions can be managed or canceled in your Apple or Google account settings.

 

Policies & Terms